IT/Computer Technician

Role Purpose

To assist research projects, primarily HySA Systems projects but also assist overall SAIAMC projects, with IT/computer technical needs, including website maintenance

Main Responsibilities

• Updating and maintaining the website, www.hysasystems.com
• Maintaining HySA Systems wifi system
• Installing hardware and software systems
• Knowledge of Desktops, Laptops, Printers and NICs
• Maintaining or repairing IT/computer equipment
• Troubleshooting a variety of computer issues
• Setting up computer security measures
• Configuring computer networks including knowledge of LAN/WAN Connectivity
• Ensure that all jobs and requests are properly documented and signed (logbook and Technical Request form). 
• Carry out all jobs as per the technical requests and within tight deadlines
• Ensure that work is completed within the required time frame (if all equipment and materials are on schedule)
• Write and submit Monthly Reports to Line Manager
• Setup and monitor stock system for all computer/IT related items at HySA Systems
• Note: A+ / N+ or MCSE Certification will be an advantage

Scope of the Role (as appropriate to the specific role and purpose)

• Work within specific Research Grants and Projects.
• Operate within area of specialisation

Skills and Experience (as appropriate to the specific role and purpose)

• Extensive experience in IT/computer repairs and maintenance 
• Experience in website updating and maintenance
• Experience/knowledge on wifi maintenance

Planning and Organising (as appropriate to the specific role and purpose)

• Keep a log-book of all work requested and completed.
• Co-ordinate and work with others
• Write & submit Monthly Reports to Line Manager

Decision Making (as appropriate to the specific role and purpose)

• Decide different ways of approaching technical challenges and means of solving them
• Give guidance, support and advice to Staff and students on the technical aspects

Internal/External Relationships (as appropriate to the specific role and purpose)

• Liaise with research staff and support staff on research-related matters
• Liaise with suppliers as per requirements